Refunds & returns

We want you to be happy with your order. If something arrives damaged or isn't right, get in touch within 14 days of receiving it and we'll make it right with a replacement or refund.

As our balms are personal-care products, for hygiene reasons we're unable to accept returns of opened jars unless the product is faulty.

Nothing in this policy affects your rights under the Australian Consumer Law. To arrange a return or refund, contact us at (08) 7320 8804 or via our contact page.

This is a general policy and not legal advice; please review it against your own requirements.